Privacy Policy

Overview

We, Shimmers Diamond, are registered at 208 Obaidullah, Al Khor Street, Al Daghaya, Gold Souk, Deira, Dubai, U.A.E. (hereinafter referred to as the “Site”, “Website”, or “Company”). This document aims to inform you about how we collect, store, and use any personal information we may gather from you.

While the Company will make every reasonable effort to adhere to the regulations outlined, we reserve the right to modify, add, or remove any provisions at our discretion. Such changes will be communicated to users through updates on this page or other relevant sections of the website, without direct notification. We therefore advise users and members to periodically review these pages to remain informed of the latest developments.

Personal information may be collected through various methods on this website. The information gathered will be securely stored in our database via encrypted connections. While we understand that the privacy of collected information is of utmost importance, and we pledge to do everything possible for safeguarding the same, any loss or theft of information will not be a legal responsibility borne by the Company.

The user is responsible for any knowledge of local rules and regulations stopping him/her from using the website. Kindly exit the website if usage is restricted or not permitted in your territory.

Information We Collect

• Personal information when you register on the website, including but not limited to your name, email address, phone number, and address. This is saved to provide you with a better user experience when you return to the website.
• IP address through which you access our website. This is collected to identify you on our website in the absence of authentication details.
• Product preferences or choices as initiated by you while using the website.
• Date of birth to ensure you are of legal age to use the services provided by the website.
• Order details like Order ID, product list, and amount paid, for fulfilment of the order as well as future reference.
• Details pertaining to your visitor session on the website, like country, area, or location. This information is collected to ensure we provide you with the most up-to-date and area-relevant information through the website.
• Information gathered when the user initiates any form of communication with the website either through the means of call, message, WhatsApp, or contact form.

The above are multiple ways through which we collect user information either to provide a better user experience or to facilitate the complete functionality of the website. The Company holds the right to expand the list and collect information in ways beyond the above-mentioned list.

Why Do We Collect Your Information?

• To provide you with the best possible user experience and, in some cases, to facilitate complete usability of the services provided by us.
• To contact you for general purposes, order fulfilment, or legal reasons if any.
• To assess and analyze the data we collect from you to improve our website and services by understanding preferences and demographic information.
• For security reasons, to protect ourselves from theft, fraud, or any other unauthorized and illegal usage.

Do We Share Your Information?

• We strive to keep all your information confidential and respect your privacy. Thus we do not share or sell any of your information unless required.
• Requirements for sharing your information include but are not limited to sharing postal information with our shipping partners for order fulfilment and payment partners for payment completion.
• Information saved by our shipping and payment partners is not our liability and we advise you to study their individual terms & conditions as well as privacy policies.
• If required by law to share your information with governing bodies, we may do so without informing the user.

Time Period or Limitations on Saving Your Data

We reserve the right to save your information for as long as we deem necessary or we are legally obliged, as well as the authorization to delete the data without informing or updating the user.

Your Rights

• You have the right to suspend, terminate, or delete your ID along with all account information when required.
• You have the right to alter or update your information.
• You have the right to request us to restrict the usage of your information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to comply with legal requirements or reflect changes in our business practices. Please review this page periodically for the latest information.

Get in Touch

Have a question, need assistance, or simply want to learn more about our lab diamond jewellery? We’re here to help. Reach out to us and our team will get back to you as soon as possible.

Address: 208 Obaidullah, Al Khor Street, Al Daghaya, Gold Souk, Deira, Dubai, U.A.E.

Email: shimmersdiamond@gmail.com